RETURNS POLICY

RETURN PROCESS

ORDER ISSUES

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RETURNS & ORDER ISSUES

WHY CAN’T I ACCESS MY ACCOUNT ON THE TEMPTU WEBSITE?

I CAN’T REMEMBER MY PASSWORD. HOW CAN I RETRIEVE OR RESET IT?

ACCOUNT

WHAT IS SEZZLE?

WHAT IS SHOP PAY?

PAYMENT

ACCOUNT & PAYMENT

WHAT ARE THE DIFFERENT FOUNDATION FORMULAS YOU OFFER?

WHAT ARE THE DIFFERENT COMPRESSORS YOU OFFER?

WHAT TYPE OF COVERAGE DOES TEMPTU FOUNDATION PROVIDE?

WHAT IS THE DIFFERENCE BETWEEN THE TEMPTU AIR AND TEMPTU ONE?

WHY SHOULD I USE TEMPTU AIRPOD MAKEUP INSTEAD OF REGULAR FOUNDATION OR MAKEUP?

WILL AIRPOD MAKEUP SETTLE IN FINE LINES AND WRINKLES?

CAN I USE THIS MAKEUP EVERY DAY?

I’M CONCERNED WITH AGING – TOO MUCH FOUNDATION MAKES ME LOOK OLDER.

DO I NEED TO USE SPONGES OR BRUSHES WITH THE AIRPOD MAKEUP?

WILL THIS PRODUCT GET ON MY CLOTHES OR IN MY EYES?

HOW LONG DOES AN AIRPOD LAST?

CAN I MIX TEMPTU FOUNDATIONS WITH A WATER-BASED FORMULA?

CAN THE TEMPTU AIR OR TEMPTU ONE BE TAKEN ON AN AIRPLANE IN CARRY-ON LUGGAGE?

CAN I USE THE TEMPTU AIR OR TEMPTU ONE OVERSEAS WHEN I AM TRAVELLING?

HOW LONG DOES THE TEMPTU AIR AND TEMPTU ONE BATTERY LAST? HOW OFTEN DOES IT NEED TO BE CHARGED?

CAN TEMPTU MAKEUP COVER BODY SCARS AND TATTOOS?

MAKEUP & KITS

HOW DO YOU CONTROL THE AMOUNT OF MAKEUP SPRAYING FROM THE AIRPOD?

HOW DO I USE AND CLEAN THE AIRPOD PRO?

CAN I STORE MAKEUP IN THE AIRPOD PRO?

DO YOU OPEN THE PLUG OR REMOVE THE ENTIRE PLUG ON THE AIRPOD BEFORE USING?

WHY DOES MY MAKEUP APPEAR WET OR BLOTCHY AFTER APPLICATION?

HOW DO I REMOVE TEMPTU  MAKEUP?

HOW DO I CLEAN THE TEMPTU AIR OR TEMPTU ONE?

CAN I USE TEMPTU AIR AS MY UNDER EYE CONCEALER?

CAN I USE TEMPTU MAKEUP TO COVER BLEMISHES, DARK SPOTS AND DISCOLORATIONS?

HOW TO USE

IS TEMPTU MAKEUP SAFE FOR SENSITIVE SKIN?

I HAVE VERY SENSITIVE SKIN. IS THIS MAKEUP NON-IRRITATING?  HOW CAN I BE SURE IT WON’T CAUSE MY SKIN TO BREAK OUT?

MY SKIN HAS A LOT OF REDNESS/ROSACEA. CAN I USE THE AIRPOD FOUNDATION?

HOW DO I KNOW IF MY TEMPTU MAKEUP IS EXPIRED?

CAN I AIRBRUSH TEMPTU IF I'M PREGNANT?

WHERE CAN I FIND THE INGREDIENTS FOR EACH PRODUCT?

DOES TEMPTU TEST ON ANIMALS?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS GLUTEN FREE?

INGREDIENTS

PRODUCTS & INGREDIENTS

WHAT IS TEMPTU'S RETURN POLICY?

CAN I RETURN MY PRODUCTS EVEN IF THEY’RE USED?

WHAT IS TEMPTU’S GUARANTEE?

WHAT IS TEMPTU'S WARRANTY?

CAN I RETURN MY ITEMS IF I USE SEZZLE?

HOW DO I SUBMIT A RETURN?

HOW CAN I SUBMIT AN EXCHANGE?

WHAT IF MY PACKAGE ARRIVED DAMAGED?

WHAT IF I AM MISSING AN ITEM/S FROM MY ORDER?

WHAT IF MY PACKAGE SHOWS DELIVERED, BUT I HAVE NOT RECEIVED IT?

CAN I CANCEL MY ORDER?

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

CAN I ADD OR REMOVE AN ITEM FROM MY ORDER?

WHY ISN’T MY PROMOTIONAL CODE BEING ACCEPTED?

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

WHERE DO YOU SHIP TO?

DO YOU ALSO OFFER FREE STANDARD SHIPPING FOR ORDERS OVER $50 TO CANADA?

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

DELIVERY COST & TIMINGS

HOW DO I TRACK MY PACKAGE?

TRACKING INFORMATION

WILL I HAVE TO PAY FOR TAX & DUTY CHARGES?

TAX & DUTY CHARGES

SHIPPING & TRACKING

MY AIRPOD IS NOT SPRAYING. WHAT SHOULD I DO?

MY AIRPOD PRO IS NOT SPRAYING. WHAT SHOULD I DO?

MY SP-40 OR SP-35 IS NOT SPRAYING, WHAT SHOULD I DO?

THE NOZZLE BROKE INSIDE MY SP-40 OR SP-35.

MY AIRPOD IS LEAKING.

TROUBLESHOOTING

DO YOU OFFER A PRO DISCOUNT?

HOW DO I APPLY TO THE PRO MEMBERSHIP?

DOES TEMPTU OFFER AN AFFILIATES PROGRAM?

DO YOU OFFER WORKSHOPS?

HOW DO I SIGN UP FOR A WORKSHOP?

WHAT DO I DO IF MY TEMPTU PRO MEMBERSHIP DISCOUNT IS NOT SHOWING?

PRO MEMBERSHIP & PROGRAMS