If continue to have issues, please reach out to us via the CONTACT US section.

MY AIRPOD IS NOT SPRAYING. WHAT SHOULD I DO?

If you continue to have issues, please contact us via the CONTACT US section.

MY AIRPOD PRO IS NOT SPRAYING. WHAT SHOULD I DO?

You may have a clogged Airbrush gun, damaged needle or nozzle (or both), which would cause makeup to spray out unevenly or not spray at all. First, remove the needle from the airbrush gun and run the tip of the needle across a tissue. If it snags at

You may have a clogged Airbrush gun, damaged needle or nozzle (or both), which would cause makeup to spray out unevenly or not spray at all.First, remove the needle from the airbrush gun and run the tip of the needle across a tissue. If it snags at all along the tissue, then that means the needle is damaged and must be replaced.Next, take off the needle cap and nozzle cap from the front of the airbrush gun. Now, you can see the tiny cone part called the nozzle. If this cone shaped part is jagged at the top or bent it is damaged and will need to be replaced. Any damages to these two pieces will cause makeup to spray unevenly or prevent makeup from being dispensed at all.When cleaning your airbrush, are you taking all the pieces apart and scrubbing them individually?&#xA0;Any build-up of makeup will cause the gun to clog and thus spray incorrectly. When cleaning your airbrush it is important to take off the nozzle and scrub the passageway that leads from the front of the airbrush to the cup. This can be done with the smallest brush in the airbrush cleaning kit. We would suggest taking the gun apart completely and soaking each piece in 99% alcohol for about an hour. You can scrub the pieces periodically while they are soaking. You will also want to check the needle to make sure it is not bent and check the nozzle to make sure there are no cracks.&#xA0;Please view the links below to our video guide of how to properly Disassemble and Assemble your airbrush gun.<a href="http://Based on the symptoms described, it sounds like you may have a damaged needle or nozzle (or both), which would cause makeup to spray out unevenly or not spray at all First, remove the needle from the airbrush gun and run the tip of the needle across a tissue. If it snags at all along the tissue, then that means the needle is damaged and must be replaced. Next, take off the needle cap and nozzle cap from the front of the airbrush gun. Now, you can see the tiny cone part called the nozzle. If this cone shaped part is jagged at the top or bent it is damaged and will need to be replaced. Any damages to these two pieces will cause makeup to spray unevenly or prevent makeup from being dispensed at all. When cleaning your airbrush, are you taking all the pieces apart and scrubbing them individually? Any build-up of makeup will cause the gun to clog and thus spray incorrectly. When cleaning your airbrush it is important to take off the nozzle and scrub the passageway that leads from the front of the airbrush to the cup. This can be done with the smallest brush in the airbrush cleaning kit. We would suggest taking the gun apart completely and soaking each piece in 99% alcohol for about an hour. You can scrub the pieces periodically while they are soaking. You will also want to check the needle to make sure it is not bent and check the nozzle to make sure there are no cracks. Please view the links below to our video guide of how to properly Disassemble and Assemble your airbrush gun. How To Disassemble SP-35 Airbrush Gun | TEMPTU PRO : https://www.youtube.com/watch?v=3apoTNxwhnc How To Assemble SP-35 Airbrush Gun | TEMPTU PRO : https://www.youtube.com/watch?v=kJiKfkyOiSk">How To Disassemble SP-35 Airbrush Gun</a><a href="https://youtu.be/22bPcYSeKBs">How To Assemble SP-35 Airbrush Gun</a>If continue to have issues, please reach out to us via the CONTACT US section.

MY SP-40 OR SP-35 IS NOT SPRAYING, WHAT SHOULD I DO?

If the threaded part of your nozzle gets broken off from the tip and becomes stuck in your gun, here is a quick way to remove the piece so you can replace the nozzle:. 1. Remove the needle and nozzle cap, so just the front part of the body of the gun

If the threaded part of your nozzle gets broken off from the tip and becomes stuck in your gun, here is a quick way to remove the piece so you can replace the nozzle:1. Remove the needle and nozzle cap, so just the front part of the body of the gun is exposed.2. Take the needle out of the gun. Using the pointed side of the needle, insert it into the front of the body of the gun until you feel resistance.3. Once the needle is in as far as it can go, start turning the needle counterclockwise to loosen the broken piece of the nozzle from the body of the gun.This video will help guide you in removing the<a href="https://youtu.be/8ypeiebqDyo">&#xA0;broken nozzle</a>

THE NOZZLE BROKE INSIDE MY SP-40 OR SP-35.

We recommend removing the airpod and also closing the black plug when you are finished applying your makeup. This way, we can ensure that the airpods do not leak inside your system or dry up over time.

We recommend removing the airpod and also closing the black plug when you are finished applying your makeup. This way, we can ensure that the airpods do not leak inside your system or dry up over time.

MY AIRPOD IS LEAKING.

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temptupro

TROUBLESHOOTING

WHY CAN’T I ACCESS MY ACCOUNT ON THE TEMPTU WEBSITE?

I CAN’T REMEMBER MY PASSWORD. HOW CAN I RETRIEVE OR RESET IT?

ACCOUNT

WHAT IS SEZZLE?

WHAT IS SHOP PAY?

PAYMENT

ACCOUNT & PAYMENT

WHAT ARE THE DIFFERENT FOUNDATION FORMULAS YOU OFFER?

WHAT ARE THE DIFFERENT COMPRESSORS YOU OFFER?

WHAT TYPE OF COVERAGE DOES TEMPTU FOUNDATION PROVIDE?

WHAT IS THE DIFFERENCE BETWEEN THE TEMPTU AIR AND TEMPTU ONE?

WHY SHOULD I USE TEMPTU AIRPOD MAKEUP INSTEAD OF REGULAR FOUNDATION OR MAKEUP?

WILL AIRPOD MAKEUP SETTLE IN FINE LINES AND WRINKLES?

CAN I USE THIS MAKEUP EVERY DAY?

I’M CONCERNED WITH AGING – TOO MUCH FOUNDATION MAKES ME LOOK OLDER.

DO I NEED TO USE SPONGES OR BRUSHES WITH THE AIRPOD MAKEUP?

WILL THIS PRODUCT GET ON MY CLOTHES OR IN MY EYES?

HOW LONG DOES AN AIRPOD LAST?

CAN I MIX TEMPTU FOUNDATIONS WITH A WATER-BASED FORMULA?

CAN THE TEMPTU AIR OR TEMPTU ONE BE TAKEN ON AN AIRPLANE IN CARRY-ON LUGGAGE?

CAN I USE THE TEMPTU AIR OR TEMPTU ONE OVERSEAS WHEN I AM TRAVELLING?

HOW LONG DOES THE TEMPTU AIR AND TEMPTU ONE BATTERY LAST? HOW OFTEN DOES IT NEED TO BE CHARGED?

CAN TEMPTU MAKEUP COVER BODY SCARS AND TATTOOS?

MAKEUP & KITS

HOW DO YOU CONTROL THE AMOUNT OF MAKEUP SPRAYING FROM THE AIRPOD?

HOW DO I USE AND CLEAN THE AIRPOD PRO?

CAN I STORE MAKEUP IN THE AIRPOD PRO?

DO YOU OPEN THE PLUG OR REMOVE THE ENTIRE PLUG ON THE AIRPOD BEFORE USING?

WHY DOES MY MAKEUP APPEAR WET OR BLOTCHY AFTER APPLICATION?

HOW DO I REMOVE TEMPTU  MAKEUP?

HOW DO I CLEAN THE TEMPTU AIR OR TEMPTU ONE?

CAN I USE TEMPTU AIR AS MY UNDER EYE CONCEALER?

CAN I USE TEMPTU MAKEUP TO COVER BLEMISHES, DARK SPOTS AND DISCOLORATIONS?

HOW TO USE

IS TEMPTU MAKEUP SAFE FOR SENSITIVE SKIN?

I HAVE VERY SENSITIVE SKIN. IS THIS MAKEUP NON-IRRITATING?  HOW CAN I BE SURE IT WON’T CAUSE MY SKIN TO BREAK OUT?

MY SKIN HAS A LOT OF REDNESS/ROSACEA. CAN I USE THE AIRPOD FOUNDATION?

HOW DO I KNOW IF MY TEMPTU MAKEUP IS EXPIRED?

CAN I AIRBRUSH TEMPTU IF I'M PREGNANT?

WHERE CAN I FIND THE INGREDIENTS FOR EACH PRODUCT?

DOES TEMPTU TEST ON ANIMALS?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS GLUTEN FREE?

INGREDIENTS

PRODUCTS & INGREDIENTS

WHAT IS TEMPTU'S RETURN POLICY?

CAN I RETURN MY PRODUCTS EVEN IF THEY’RE USED?

WHAT IS TEMPTU’S GUARANTEE?

WHAT IS TEMPTU'S WARRANTY?

CAN I RETURN MY ITEMS IF I USE SEZZLE?

RETURNS POLICY

HOW DO I SUBMIT A RETURN?

HOW CAN I SUBMIT AN EXCHANGE?

RETURN PROCESS

WHAT IF MY PACKAGE ARRIVED DAMAGED?

WHAT IF I AM MISSING AN ITEM/S FROM MY ORDER?

WHAT IF MY PACKAGE SHOWS DELIVERED, BUT I HAVE NOT RECEIVED IT?

CAN I CANCEL MY ORDER?

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

CAN I ADD OR REMOVE AN ITEM FROM MY ORDER?

WHY ISN’T MY PROMOTIONAL CODE BEING ACCEPTED?

ORDER ISSUES

RETURNS & ORDER ISSUES

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

WHERE DO YOU SHIP TO?

DO YOU ALSO OFFER FREE STANDARD SHIPPING FOR ORDERS OVER $50 TO CANADA?

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

DELIVERY COST & TIMINGS

HOW DO I TRACK MY PACKAGE?

TRACKING INFORMATION

WILL I HAVE TO PAY FOR TAX & DUTY CHARGES?

TAX & DUTY CHARGES

SHIPPING & TRACKING

DO YOU OFFER A PRO DISCOUNT?

HOW DO I APPLY TO THE PRO MEMBERSHIP?

DOES TEMPTU OFFER AN AFFILIATES PROGRAM?

DO YOU OFFER WORKSHOPS?

HOW DO I SIGN UP FOR A WORKSHOP?

WHAT DO I DO IF MY TEMPTU PRO MEMBERSHIP DISCOUNT IS NOT SHOWING?

PRO MEMBERSHIP & PROGRAMS